State Farm® Insurance Agent Michael Lantzy

"I had the wonderful opportunity to work with Olivia Destafanis. I got pulled into the sales que the next day after doing some research and experimenting a little, and got several responses. One was very unsure of himself. With another, it was obviously a huge conglomerate, as I had to go through a screener to get to an actual agent, who not only repeated the exact same questions just asked by the screener, but was very linguistically challenged not only with his speech, but in understanding what I was saying. On the other hand, Olivia DeStefanis was very warm, precise and pleasantly deliberate on the original phone call, and the same very high level of knowledge of insurance and customer service existed throughout the whole ordeal. There was a very remarkable fluidity from the initial personal chat that was pleasant and even lasted a little while, to getting down to the business at hand. I highly recommend Olivia DeStefanis as your insurance agent."

"If you’re anything like me, you dread having to deal with auto insurance, health insurance, etc. My level of anxiety and trust in what’s “best for me” lol solely depends on customer support 😐 I am so relieved and happy about my experience. The meaning of Great customer service its rarely taught these days. Long story short, I’m writing this review to personally acknowledge Alex! (Unsure of her last name). Like a breeze, honestly, and the best part wasn’t the fact that her quote was the cheapest by far, amongst many, or the clear and direct explanation of the policies that made it so easy, it was her friendly, and personable demeanor she carried via TEXT and phone. She listened to my needs as a customer, left out the rest that causes my stress haha, and followed through promptly and professionally. It was like talking to a friend! Thank you for your help, Alex! More importantly, for the great rate and great experience! Tracey Stosiak"

"Rachel has been a huge help in switching my wife over onto my plan. What felt like a really difficult task Rachel made very easy, and took it on herself to make sure it all worked smoothly. Amazing customer service, and happy to have had Rachel to help us out. Definitely staying with State Farm!"

"Hello Michael, From the past reviews I can tell you have a great staff. That speaks volumes to about their boss.... I personally have had a great experience with your agency. Not only was Aaliyah courteous and helpful, she was also the one that contacted me first - after the mass influx that follows the google "car insurance quotes" questionaire. She was one of only two, out of six, that actually contacted me back over the last 36 hours. She was out today and Alex was able to help me. After so many hours of policy searching, Alex was a breath of fresh air. She was Knowledgeable, very articulate and took the time to quarry away the needless coverages. A+ for sure. I am excited about having an insurance agent with staff that is so honest and intelligent. Kudos sir!"

"I received a call from an agent named Alex today and she had an offer I simply could not refuse! the competitive rates i’ve been looking into were not even close to what she had to offer me in terms of coverage and price. not only did she give me a great deal she was very knowledgeable in her field of work and was able to answer all my questions and concerns in regards to my newly updated policy. amazing customer service skills!"

"I was looking to insure my vehicle and had a wonderful experience with your employee Alex. She helped guide me thru what seemed to be an endless search (3 hours but seemed endless) of insurance quotes, until she called. She was professionally efficient and her people skill made my, what seemed to be, horrible experience throughout that endless meaningless search. I would GREATLY RECOMMEND that Alex receive a HEFTY RAISE because not only did she brighten my day, but she got a quote that was just perfect. Thanks again for a great experience. I would give more stars on this rating but unfortunately google does not allow more than 5. A+++++"

"Olivia did a superb job in helping me transition my auto and homeowner policies to State Farm from my previous provider. Interactions were professional, and it was quite evident that Olivia was there to help me get the coverage I needed, rather than to sell me products I may or may not need."

"Extremely rude. A couple years ago I was on the phone with Michael and he made an extremely rude comment about my situation at the time. I was going to cancel my insurance with them right away but at the time rates everywhere were too crazy. Glad I'm now no longer a customer of theirs . Very very rude "Team" ...lmao bye never getting anymore of my money ."

"Nicole helped me get a transfer of policies done from one state to another quickly and easily, surprising me by getting me even better coverage at a cheaper rate than I was getting at my previous agency! I was expecting the process to take time or need me to come in but Nicole was able to do everything online and over the phone and take care of something in an hour what I had been procrastinating over for months."

"If I could give this office zero stars I would. after being a loyal customer here for 15+ years the staff is HORRIBLE. We recently purchased a new home and they threatened to cx our homeowners policy after we had an inspection on our home. They informed us by mail that unless we put a new roof on they were done with us. We called to get information from them and they seriously didn't care to even have a discussion with us. Basically, put a new roof on or we drop you. They sent a notice recently to us after we dropped them for homeowners what our new rates for all of our vehicles would be. Guess what large increases on all policies. We attempted to speak with them again. They just didn't CARE. We dropped them for all our policies and received amazing rates from someone else. A very reputable insurance co. State farm recently sent us a past due notice after cancelling all our policies a month ago. We called them and inquired of this. Jason just about hung up on us and confirmed that they received a cancellation notice of our policy from our new carrier, and also noted that we stopped our auto withdrawals. Same date of the letter they received. Jason told us on the phone they do not honor those letters. OKAY. But how about reaching out to your clients to inquire about this if they received it? That would be good customer service. Jason unhelpful, rude and unprofessional. Gabrielle- Just as bad if not worse. RUDE, unhelpful, inappropriate and unprofessional as well. Waited all day for Michael to reach out to us never happened. So glad we dropped this agent and state farm. Stay Clear of this place."