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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Janet Abfalter

November 4, 2024

5  out of  5
rating by Janet Abfalter
"The Michael Lantzy State Farm is always on top of everything with making sure you get the best coverage at great prices, and make sure you stay on task with signing all required documents timely. The staff is phenomenal in explaining your policy and are super friendly!!"
We responded:
"Hi Janet, Thank you so much for your kind words and positive feedback! We're thrilled to hear that you're happy with the coverage, pricing, and the timely handling of your documents. Our team takes great pride in providing clear explanations and friendly service, so it's wonderful to know that you had a great experience with us. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're always here to help! Best regards, Michael Lantzy State Farm Team"
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Cindy Potter

November 3, 2024

5  out of  5
rating by Cindy Potter
"I worked with Aaliyah Yasir...she was extremely helpful in getting me a great price for car insurance and homeowners. She is professional, friendly, helpful, and quickly responds to any questions you may have. So far in my many years of being insured, she has been the best agent I have ever worked with. Looking forward to a long , happy agent/ customer relationship. I 100% recommend Aaliyah and State Farm."
We responded:
"Hi Cindy, Thank you so much for your wonderful review! We’re delighted to hear that Aaliyah was able to assist you in securing great prices for both car and homeowners insurance. It’s fantastic to know that her professionalism, friendliness, and prompt responses have made such a positive impression on you. Aaliyah and the entire team at State Farm are dedicated to providing exceptional service, and your kind words truly mean a lot to us. We look forward to continuing to serve you and maintaining a long and happy agent/customer relationship. Thank you for your recommendation! Best regards, Michael Lantzy State Farm Team"
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Rebecca Brown

October 9, 2024

5  out of  5
rating by Rebecca Brown
"Aaliyah was great and extremely helpful in finding the perfect coverages for me. I would highly recommend this office."
We responded:
"Thank you for sharing your positive experience! We're thrilled to hear that Aaliyah was able to assist you in finding the perfect coverage. Your recommendation means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing our office!"
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Jaden Vrazo

August 22, 2024

5  out of  5
rating by Jaden Vrazo
"Aaliyah at the Michael Lantzy State Farm Insurance office was friendly, and extremely helpful in getting me a quote, as well as quick with getting my policies instated. State Farms rates are competitive and reasonable, i'll recommend anyone shopping around to choose them."
We responded:
"Hello Jaden, Thank you for your review! Aaliyah is great and has a lot of experience with our office and helping customers. We look forward to servicing your account!"
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vickie harris

August 20, 2024

5  out of  5
rating by vickie harris
"Aaliyah was very knowledgeable and easy to speak with. She quoted me a great price that was better than the other insurance companies. Customer service was excellent. I'm glad I came back to Statefarm. Thank you Aaliyah for assisting me."
We responded:
"Hello Vickie, Thank you for the positive review and sharing your experience so far with our office. We appreciate your business and look forward to working with you! "
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Patty Edsell

July 23, 2024

5  out of  5
rating by Patty Edsell
"I found Aaliyah to be responsive and very helpful. The rate she quoted me was outstanding above other companies I had inquired of. It only took me a few minutes to realize how much better her quote was than any other I had been given so far. Thank you Aaliyah For a job well done"
We responded:
"Hello Patty, Thank you for sharing your positive experience with our office so far. We strive to make sure every customer has a positive experience and remains with State Farm for years to come. We appreciate your business and look forward to servicing your account! "
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Gloria Hirsch

May 25, 2024

5  out of  5
rating by Gloria Hirsch
"Aaliya was so polite and awesome to work with. I would recommend her to help with your route. Saved me money over progressive ."
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Matt Thomas

May 13, 2024

5  out of  5
rating by Matt Thomas
"Aaliyah was great to work with. She supported my fiancé and me in setting up our first homeowner’s policy and transferred our auto policies from Texas. She was super helpful and responsive throughout the entire process. Highly recommend!"
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Lloyd DeMetsenare

March 7, 2024

5  out of  5
rating by Lloyd DeMetsenare
"Great experience thankful for the attention to detail your promptness and professionalism is refreshing sir God bless you"
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Mrs retter

March 2, 2024

1  out of  5
rating by Mrs retter
"Incompetent and irresponsible with a few lies on top. They added something to my bill but could never explain or account for it. Even their customer service dept could not find why I was over changed on some unknow added amounts for no new changes done to my policy that they would admit to. They verbally insulted me on this site and then removed it. Thanks, I went to Progressive and saved HUNDREDS of dollars after I was over charged and treated poorly over and over by Michael Lantzy State Farm Insurance Agency. The office? was uncapable of being honest or admitting their mistakes and followed up some nasty treatment. The last contact was ridiculous I spoke to Gabrielle and Erin they just distracted from the questions or issue and made stuff up. That's called lying. Fraud. No accountability just dysfunctional manipulation for their ego. I never got an answer from anyone that made any sense nor from the owner Michael Lantzy (he must not give a crap about his business) or what they added to my insurance just non relevant info and confusion and lying. I spoke to customer service several times and they could NOT see any reason why the bill increased. They check and no one found any changes were made in the middle of a policy period. Fraud fraud, fraud. I spoke to Gabrielle and Erin was insulted and one of them played games when I asked for the owner and was acting like she couldn't hear me, grown up. I was over charged no proof of dollars no answers, but they had time to insult and criticize me (somehow it was my fault, and I just don't listen). Someone from there office was texting me, (that gave me the correct rate) they would not give their name when I asked or answer the question about what they did to my policy, but when I asked about what was added/changed and how much was the cost was, they shut me down. Just be honest if you made a mistake, it's more aggravating to be ran in circles and insulted then to tell the truth. Be accountable instead of unethical. Theft of funds or larceny. Too bad no accountability from State Farm customer service either yet, they will send you nowhere and blame them agent, you will get no help from cs just aggravation and wasted time. Go to Geigo or anywhere else this place stinks like stinky poo pooh!"
We responded:
"Hello Michelle, Per multiple conversations which we have documented with your responses and acknowledgements, the changes you made to your policy billed a pro-rated adjustment which was explained to you on multiple occasions. We reminded you on multiple occasions to complete your requirements as part of the changes, which you failed to do resulting in the premium difference. We wish you the best with your new company. "
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Susan Christner

February 28, 2024

5  out of  5
rating by Susan Christner
"I was unhappy with my renewal quote and service from my carrier. I went online to see if any agent could help. State Farm was one of the first to respond and provided the best limits and pricing. Also, Allyaiah was most helpful and walked me through the whole process."
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Phizzle

February 20, 2024

5  out of  5
rating by Phizzle
"Aaliyah Yasir is the agent who helped me out to bundle both my home and auto insurance. I could not be happier with the results. I applied for a quote online weeks ago and she was presistant enough to remember everything about my application when I called to make the policy official. She was extreamly helpful and klnowledgeable answering all my questions in a way I could understand perfectly. I also saved money switcheng from my previous insurance company. Thank you for helping me out and all the best to you in the future!"
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Adaisha Heidtman

February 15, 2024

4  out of  5
rating by Adaisha Heidtman
"Ms. Olivia Destefanis was such an amazing help getting me set up! I have more coverage and am paying less than with my previous insurance. Super great!"
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Judy Bedrava

February 1, 2024

5  out of  5
rating by Judy Bedrava
"Agent Rachel Reeder has been an excellent person to assist me in transferring my home policies to State Farm. Once the policies were in place, she received a message from her underwriter about a possible roof issue on my home. With snow and ice it was impossible to get photos to send to her. So she worked with the underwriter to wait til all the snow and ice melted. I sent pictures and everything was fine. She communicated everything every step of the way. I am grateful for the great service by Rachel. Thank you."
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Bassam

January 15, 2024

5  out of  5
rating by Bassam
"This is for Alex Keilman ,great and patient she is professional agent a lot of experience she got me what i need for 2 car insurance with every possible way .I am very grateful ,Thanks a lot."
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TOM Spruytte

January 11, 2024

5  out of  5
rating by TOM Spruytte
"Olivia was a great help. The service was good and the price was too."
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Pete Blank

December 7, 2023

5  out of  5
rating by Pete Blank
"Olivia was great. She responded right away with our inquiry, produced a reasonable quote, and answered all of our questions. Thank you, Olivia!"
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Justin Bishop

December 6, 2023

5  out of  5
rating by Justin Bishop
"Olivia went above and beyond to land me a competitive quote, on my auto insurance. She was helpful, friendly and very informative!"
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John Martin

November 28, 2023

5  out of  5
rating by John Martin
"I had the wonderful opportunity to work with Olivia Destafanis. I got pulled into the sales que the next day after doing some research and experimenting a little, and got several responses. One was very unsure of himself. With another, it was obviously a huge conglomerate, as I had to go through a screener to get to an actual agent, who not only repeated the exact same questions just asked by the screener, but was very linguistically challenged not only with his speech, but in understanding what I was saying. On the other hand, Olivia DeStefanis was very warm, precise and pleasantly deliberate on the original phone call, and the same very high level of knowledge of insurance and customer service existed throughout the whole ordeal. There was a very remarkable fluidity from the initial personal chat that was pleasant and even lasted a little while, to getting down to the business at hand. I highly recommend Olivia DeStefanis as your insurance agent."
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Tracey Stosiak

November 17, 2023

5  out of  5
rating by Tracey Stosiak
"If you’re anything like me, you dread having to deal with auto insurance, health insurance, etc. My level of anxiety and trust in what’s “best for me” lol solely depends on customer support 😐 I am so relieved and happy about my experience. The meaning of Great customer service its rarely taught these days. Long story short, I’m writing this review to personally acknowledge Alex! (Unsure of her last name). Like a breeze, honestly, and the best part wasn’t the fact that her quote was the cheapest by far, amongst many, or the clear and direct explanation of the policies that made it so easy, it was her friendly, and personable demeanor she carried via TEXT and phone. She listened to my needs as a customer, left out the rest that causes my stress haha, and followed through promptly and professionally. It was like talking to a friend! Thank you for your help, Alex! More importantly, for the great rate and great experience! Tracey Stosiak"
We responded:
"Thank you so much for recommending our agency, Tracey! We're so glad to hear that Alex was able to provide great customer service and gave you such a wonderful experience. We appreciate your kind words about Alex's demeanor via phone and text as well. We take customer service seriously and pride ourselves on finding the best MD auto insurance policy for our customers that best fits their needs. We are delighted that you had such a positive interaction with Alex and thank you once again for taking the time to leave us this review!"
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Catherine Harrington

September 19, 2023

5  out of  5
rating by Catherine Harrington
"Rachel has been a huge help in switching my wife over onto my plan. What felt like a really difficult task Rachel made very easy, and took it on herself to make sure it all worked smoothly. Amazing customer service, and happy to have had Rachel to help us out. Definitely staying with State Farm!"
We responded:
"We appreciate your business we are so happy that we could make this easy for you and greatly thank you for the kind words!"
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blake shearer

September 8, 2023

5  out of  5
rating by blake shearer
"Hello Michael, From the past reviews I can tell you have a great staff. That speaks volumes to about their boss.... I personally have had a great experience with your agency. Not only was Aaliyah courteous and helpful, she was also the one that contacted me first - after the mass influx that follows the google "car insurance quotes" questionaire. She was one of only two, out of six, that actually contacted me back over the last 36 hours. She was out today and Alex was able to help me. After so many hours of policy searching, Alex was a breath of fresh air. She was Knowledgeable, very articulate and took the time to quarry away the needless coverages. A+ for sure. I am excited about having an insurance agent with staff that is so honest and intelligent. Kudos sir!"
We responded:
"Thank you, Blake, for your awesome review of our agency! We're pleased to hear that Aaliyah and Alex were able to assist you & provide the knowledgeable information and service that you deserved. It's a great compliment for them to be thought of so positively, especially after going through so many reviews! They are both incredibly hard-working and valuable members of our team. We are thrilled that this experience has made you excited about your future with us - thank you for trusting us at the Michael Lantzy State Farm Insurance Agency!"
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David Dusky

August 4, 2023

5  out of  5
rating by David Dusky
"I received a call from an agent named Alex today and she had an offer I simply could not refuse! the competitive rates i’ve been looking into were not even close to what she had to offer me in terms of coverage and price. not only did she give me a great deal she was very knowledgeable in her field of work and was able to answer all my questions and concerns in regards to my newly updated policy. amazing customer service skills!"
We responded:
"Thank you for your kind words, David! We are glad to hear that you had a positive experience with our agent Alex. Providing customers with great rates and excellent customer service is one of our top priorities. We appreciate your valuable feedback and will make sure to pass it on to Alex. If there is anything else we can do for you, please don't hesitate to reach out anytime! Thank you once again for your five-star review!"
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Raquel Chappell

July 22, 2023

5  out of  5
rating by Raquel Chappell
"I love State Farm... Nicole and Marissa are the best! I've been with them for about four years now. They are always kind, understanding and very helpful. Even when my insurance went up a bit they reviewed my policy to see what could be done. Thanks ladies <3"
We responded:
"Thank you for your kind words, Raquel! We are delighted to hear that Nicole and Marissa have been helpful in assisting in your insurance needs. It is extremely rewarding to know that we have created a relationship of trust with our customers and we look forward to your continued patronage. Again, thank you for taking the time to share your review. It was an honor to serve you - we truly appreciate your loyalty!"
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Gary Mcfall

July 20, 2023

5  out of  5
rating by Gary Mcfall
"Olivia was really great to work with. She was very down to earth and very knowledgeable and came through on everything I was looking for."
We responded:
"Thank you, Gary, for taking the time to review your experience at our office. We are so pleased that Olivia provided the service and knowledge you needed in finding a policy for yourself with us. She takes great pride in finding our customers a policy that works best for them, so we appreciate your recognition of her efforts. Thanks again and please let us know if we can do anything else for you!"